Terms and Conditions
Please read these terms carefully before using our airport transfer services. By booking with us, you agree to these terms.
1.Acceptance of Terms
By accessing and using Vienna MDV Transfer services, you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by the above, please do not use this service.
These terms apply to all visitors, users, and others who access or use the service.
2.Service Description
Vienna MDV Transfer provides professional airport transfer services between Vienna International Airport and various locations in Vienna and surrounding areas.
Our services include:
Airport to town transfers
Town to airport transfers
Fixed-price transfers to/from Vienna districts
Inter-city transfers to select destinations
All transfers are provided in modern, well-maintained vehicles operated by professional drivers.
We offer 24/7 availability with instant booking confirmation.
3.Booking and Reservations
Bookings can be made through our website, phone, or email.
All bookings require the following information:
Pickup and drop-off locations
Date and time of transfer
Number of passengers
Amount of luggage
Contact information
Flight details (for airport pickups)
We recommend booking at least 24 hours in advance to ensure vehicle availability.
You will receive a booking confirmation via email or SMS with all transfer details.
Any special requirements (child seats, extra luggage, etc.) must be communicated during booking.
4.Payment Terms
Payment is due at the completion of the transfer service.
We accept the following payment methods:
Cash (EUR only)
Credit/Debit cards (Visa, Mastercard)
All prices are quoted in Euros (EUR) and include VAT.
The price quoted at booking is the final price with no hidden fees or surcharges.
Tips are appreciated but not mandatory.
Receipts are provided upon request.
5.Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be flexible:
Free cancellation if you contact us as soon as possible
For flight cancellations or delays, please notify us immediately
No-shows without prior notice may result in full charge
To cancel a booking, please contact us via:
Phone: +43 (660) 9457570
Email: contact@viennamdvtransfer.com
We monitor flight times and will adjust pickup times accordingly at no extra charge.
6.Passenger Responsibilities
Passengers agree to:
Be ready at the designated pickup location at the scheduled time
Provide accurate flight information for airport pickups
Inform us of any delays or changes as soon as possible
Respect the vehicle and driver
Not smoke in the vehicle
Not consume alcohol or illegal substances during the transfer
Secure children in appropriate car seats (which we can provide upon request)
Ensure luggage does not exceed the vehicle's capacity
Passengers who fail to comply with these responsibilities may result in service refusal without refund.
7.Liability Limitations
Vienna MDV Transfer commits to providing safe and professional transportation services.
However, we are not liable for:
Flight delays or cancellations
Traffic delays caused by accidents, road works, or weather conditions
Personal belongings left in vehicles (though we will make reasonable efforts to return them)
Indirect or consequential losses
Our liability is limited to the price paid for the specific transfer service.
We maintain comprehensive insurance coverage for all our vehicles and passengers.
In case of vehicle breakdown, we will arrange alternative transportation at no additional cost.
8.Privacy and Data Protection
We are committed to protecting your personal information in accordance with GDPR regulations.
Personal data collected includes:
Name and contact information
Pickup and drop-off addresses
Flight details
Payment information
Your data is used solely for:
Providing the transfer service
Service improvement
Mandatory legal compliance
We do not sell or share your personal information with third parties for marketing purposes.
You have the right to access, correct, or delete your personal data at any time.
For privacy inquiries, contact: contact@viennamdvtransfer.com
9.Intellectual Property
All content on the Vienna MDV Transfer website, including text, graphics, logos, images, and software, is the property of Vienna MDV Transfer or its content suppliers.
The content is protected by Austrian and international copyright laws.
You may not reproduce, distribute, or create derivative works from our content without explicit written permission.
The Vienna MDV Transfer name and logo are registered trademarks and may not be used without authorization.
10.Dispute Resolution
We strive to resolve any concerns or complaints promptly and fairly.
If you have a complaint:
Contact us immediately via phone or email
We will investigate and respond within 48 hours
We aim to resolve all issues amicably
These terms are governed by Austrian law.
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Vienna, Austria.
For EU residents: You have the right to use alternative dispute resolution procedures.
11.Modifications to Terms
Vienna MDV Transfer reserves the right to modify these terms at any time.
Changes will be effective immediately upon posting on our website.
Your continued use of our services after changes constitutes acceptance of the modified terms.
We recommend reviewing these terms periodically.
Material changes will be communicated via email to registered users.
The 'Last Updated' date at the bottom of this page indicates when terms were last modified.
12.Contact Information
For questions about these terms or our services, please contact us:
Vienna MDV Transfer
Phone: +43 (660) 9457570
Email: contact@viennamdvtransfer.com
Address: Kegelgasse 44, 1030 Vienna, Austria
Business Hours: 24/7 availability
We typically respond to inquiries within 24 hours.
For urgent matters, please call our 24/7 phone line.